Offer your clients an experience that matches your projects.<\/b><\/b><\/p>\n
The Client Experience Kit<\/b> is a modular system designed specifically for interior designers who wish to professionalise their client relationships from the very first contact.<\/p>\n
Comprising 5 customisable and bilingual (FR\/EN) documents, this kit will guide you through every key stage of your collaboration \u2013 from initial contact to handing over the keys.<\/p>\n
What the kit contains:<\/b><\/b><\/p>\n
1. The Architect's Guide \u2014 Your complete user manual. It guides you step-by-step through using the kit and helps you integrate each document at the right moment in the customer journey.<\/p>\n
2. Client Onboarding \u2014 The document your clients receive first. It introduces your studio, your working method, the project stages, and sets a clear and reassuring framework for collaboration.<\/p>\n
3. Client Questionnaire - A detailed questionnaire to understand your clients' lifestyle, preferences, and expectations before the initial design appointment.<\/p>\n
4. Room-by-room questionnaire \u2014 Room by room, this document gathers the functional and aesthetic needs for each space to be developed.<\/p>\n
5. Design Lexicon \u2014 An illustrated glossary of interior design and design terms, so your clients understand your vocabulary and can fully participate in discussions.<\/p>\n
And also included in the guide:<\/b><\/b><\/p>\n
\u2192 Ready-to-use email templates \u2014 pre-written message templates to send to your clients at each key stage (initial contact, questionnaire send, follow-up, reminder, etc.). All you need to do is personalise and send them.<\/p>\n
\u2192 Strategy & positioning \u2014 the kit helps you define your ideal customer persona, clarify your positioning, and build consistent communication across every channel (website, social media, etc.).<\/p>\n
Why adopt this kit?<\/b><\/b><\/p>\n
Save time: a structured onboarding process that reduces back-and-forth.<\/p>\n
\u2192 Inspire confidence: your clients feel guided and looked after from the outset.<\/p>\n
Enhance your image: polished documents that reflect the quality of your work.<\/p>\n
Customisable: adapt colours, text and visuals to your brand identity.<\/p>\n
Bilingual FR\/EN: ideal for international clients.<\/p>\n
Your goal:<\/b><\/p>\n
Ensure your client knows exactly where they are going\u2026
\nAnd why He did well to choose you<\/b>.<\/p>\n