Offer your clients an experience that matches your projects.

The Client Experience Kit is a modular system designed specifically for interior designers who wish to professionalise their client relationships from the very first contact.

Comprising 5 customisable and bilingual (FR/EN) documents, this kit will guide you through every key stage of your collaboration – from initial contact to handing over the keys.

What the kit contains:

1. The Architect's Guide — Your complete user manual. It guides you step-by-step through using the kit and helps you integrate each document at the right moment in the customer journey.

2. Client Onboarding — The document your clients receive first. It introduces your studio, your working method, the project stages, and sets a clear and reassuring framework for collaboration.

3. Client Questionnaire - A detailed questionnaire to understand your clients' lifestyle, preferences, and expectations before the initial design appointment.

4. Room-by-room questionnaire — Room by room, this document gathers the functional and aesthetic needs for each space to be developed.

5. Design Lexicon — An illustrated glossary of interior design and design terms, so your clients understand your vocabulary and can fully participate in discussions.

And also included in the guide:

→ Ready-to-use email templates — pre-written message templates to send to your clients at each key stage (initial contact, questionnaire send, follow-up, reminder, etc.). All you need to do is personalise and send them.

→ Strategy & positioning — the kit helps you define your ideal customer persona, clarify your positioning, and build consistent communication across every channel (website, social media, etc.).

Why adopt this kit?

Save time: a structured onboarding process that reduces back-and-forth.

→ Inspire confidence: your clients feel guided and looked after from the outset.

Enhance your image: polished documents that reflect the quality of your work.

Customisable: adapt colours, text and visuals to your brand identity.

Bilingual FR/EN: ideal for international clients.

Your goal:

So your client knows exactly where they're going... And why He did well to choose you.